General Terms and Conditions of Service

General Terms and Conditions of Service

Purpose

This article summarizes the general service terms for Skydive Swahili clients. It applies to tandem skydiving, scenic flights, media services, and other customer-facing services provided by Skydive Swahili.
Detailed policies may apply to specific topics such as booking, payment, cancellation, eligibility, waiver completion, safety conditions, and photo or video delivery.

1. Service Availability

All Skydive Swahili services are subject to operational approval on the day of service.

A service may be delayed, rescheduled, restricted, or cancelled because of:

  • Weather conditions.
  • Safety conditions.
  • Aviation conditions.
  • Air traffic control requirements.
  • Aircraft availability.
  • Equipment availability.
  • Instructor, pilot, or staff availability.
  • Operational readiness.

Safety and aviation requirements take priority over customer preference, schedule, media capture, or convenience.

2. Customer Information

Customers must provide accurate and complete information when booking or checking in.

This may include:

  • Full name.
  • Contact details.
  • Age or date of birth.
  • Government issued ID number.
  • Weight.
  • Height, if requested.
  • Relevant medical or health information.
  • Any other information required for safety, eligibility, booking, or operational planning.

False, incomplete, or misleading information may result in refusal of service without refund.

3. Eligibility and Suitability

Participation is subject to Skydive Swahili’s eligibility and safety requirements.

Skydive Swahili may assess customer suitability based on:

  • Age.
  • Weight.
  • BMI.
  • Medical condition.
  • Physical suitability.
  • Ability to understand and follow instructions.
  • Harness fit.
  • Safety concerns identified by staff.

Meeting the basic booking requirements does not guarantee final approval to participate.

4. Waiver Requirement

Customers must complete the required participant agreement and liability waiver before participating.

The waiver confirms that the customer:

  • Provides required personal information.
  • Discloses relevant medical or safety information.
  • Acknowledges the nature and risks of the activity.
  • Accepts the participant responsibilities explained before the service.

Failure to complete the waiver may result in refusal of service.

5. Instructions and Conduct

Customers must follow all instructions given by Skydive Swahili staff, instructors, pilots, and safety personnel.

This applies before, during, and after the service.

Customers must:

  • Arrive prepared and on time.
  • Follow check-in instructions.
  • Attend the required briefing.
  • Follow equipment and safety instructions.
  • Remain respectful toward staff, other customers, airport personnel, and visitors.
  • Stay out of restricted or operational areas unless permitted by staff.
  • Avoid conduct that may create risk, delay, disruption, or unsafe conditions.

Failure to follow instructions may result in refusal of service without refund.

6. Right to Refuse Service

Skydive Swahili reserves the right to refuse service without refund when refusal is required for safety, operational, legal, or conduct-related reasons.

Service may be refused for reasons including:

  • Safety concerns.
  • Medical concerns.
  • Intoxication.
  • Recreational drug use.
  • Use of impairing substances.
  • Aggressive, abusive, threatening, or disruptive behavior.
  • Failure to follow staff, instructor, pilot, or safety instructions.
  • False, incomplete, or misleading customer information.
  • Unsafe conduct.
  • Failure to complete required documentation.
  • Unsuitable physical condition or harness fit.
  • Any condition that Skydive Swahili considers unsafe or operationally unacceptable.

7. No-Refund Situations

A refund may not be provided when the service cannot proceed because of customer action, customer omission, or customer conduct.

No-refund situations include:

  • No-show.
  • Late arrival that prevents the booking from operating as scheduled.
  • Refusal to jump after operational preparation has started.
  • Refusal of service caused by intoxication.
  • Refusal of service caused by drug use or impairing substances.
  • Refusal of service caused by aggressive, abusive, or unsafe conduct.
  • Refusal of service caused by false, incomplete, or misleading information.
  • Failure to complete the required waiver.
  • Failure to follow safety or operational instructions.

Weather, aviation, aircraft, or operational delays are handled under the applicable cancellation, rescheduling, and refund policy.

8. Alcohol, Drugs, and Impairing Substances

Customers must not participate while affected by alcohol, recreational drugs, or any substance that may impair judgment, coordination, communication, or physical ability.

Skydive Swahili may refuse service without refund if staff believe a customer is impaired or unsafe to participate.

9. Personal Belongings and Lost Property

Customers are responsible for their own personal belongings.

Customers should not bring unnecessary valuables into the operational area.

Skydive Swahili may assist with lost property inquiries, but customers remain responsible for items they bring to the drop zone, aircraft area, waiting area, or landing area.

10. Media Limitations

Photo and video services are subject to safety and operational conditions.

Media capture, quality, angle, timing, and delivery may be affected by:

  • Weather.
  • Lighting.
  • Aircraft operations.
  • Freefall conditions.
  • Equipment limitations.
  • Staff safety decisions.
  • Customer movement or body position.
  • Operational requirements during the jump.

Media capture must never interfere with safety.

Customers may not use personal phones, cameras, or recording devices during tandem skydives unless Skydive Swahili expressly allows it.

11. Operational Limitations

Skydive Swahili may change, delay, suspend, or cancel a service when required by safety, aviation, weather, technical, staffing, or operational factors.

Operational decisions are made by authorized Skydive Swahili personnel.

Customers must not pressure staff, instructors, or pilots to continue when a service has been delayed, restricted, refused, or cancelled for safety or operational reasons.

12. Related Policy Articles

For detailed information, refer to the relevant Skydive Swahili knowledge base article:


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